School Software Company (SSC) are the providers of Sleuth. SSC is the controller of data about customers and partners engaged in using its products and services. This data is held securely in a Customer Relationship Management system (CRM) on a local network and is used by SSC employees only for the purposes of providing support, managing our business (e.g. contracts and billing) and for sales and marketing activities.
This information is to let you know how SSC looks after your data as a controller. Please do contact us if you have any specific questions about GDPR and the data that we control.
Your privacy is protected by law. We will only use personal information that we control if we have a genuine reason to do so, which includes:
A legitimate interest is when we have a business or commercial reason to use your information, however, this will not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
We will not keep data for longer than necessary. We will routinely review and remove data that is not required and out of date. You have the right to erasure, if you have shown an interest in our products or services and there is no need for us to keep your details then please contact us.
The occasions when we may collect personal data about you and your organisation include:
The personal data that we collect includes:
For customers with a Sleuth contract we also collect and store details about your contract, financial transactions and product use. For more details of the data we hold, please contact us or refer to your Sleuth contract.
Name of organisation/school and background information (e.g. school type, LA, on-roll numbers). Details about our Sleuth contract with you and any financial transactions.
Contact name and work details for persons interested in using Sleuth or involved in a Sleuth Project (e.g. key staff in your project and those we have been contacted by for support).
Details of the communications we’ve had with you (e.g. telephone enquiry, support calls, emails, training, meetings, visits), including date and time and a summary of the enquiry/request, how we responded and any actions taken by SSC as a result.
Details of the information we have shared with you (e.g. in response to product enquiries, training, orders or support requests).
If your school are using Sleuth then our CRM provides an overview of your Sleuth setup and configuration with usage statistics for support and diagnostic purposes.
Return to GDPR Compliance page.